Refunds & cancellations

Achi Kalyanam, operated by Alamu Prosper Investments Pvt Ltd, sells digital memberships and credit top-ups (see Products & pricing). This page explains when a payment is cancellable and when it can be refunded.

1. Cancellations

All plans and credit top-ups are one-time purchases, not recurring subscriptions — there is nothing to "cancel" once a purchase is complete. If a payment is still processing and hasn't been confirmed yet, write to us immediately at the email below and we will attempt to stop it before it settles.

2. Refund eligibility

• Duplicate or failed payment — if you were charged twice for the same purchase, or charged but the plan/credits were never applied to your account, you're entitled to a full refund of the erroneous charge.
• Unused purchase — a membership plan or credit top-up that has not been used at all (no interest sent, no contact unlocked, no credit spent) may be refunded within 7 days of purchase, at our discretion, minus any payment gateway charges that are non-recoverable from the gateway.
• Used or expired purchase — once a plan's benefit has been used (an interest sent under it, a contact unlocked, a credit spent) or the plan's validity period has ended, it is non-refundable.

3. How to request a refund

Email [email protected] with your registered mobile number, the payment reference/order ID (shown on your membership page), and the reason for the request. You can also call +91 8056123841.

4. Refund timelines

Approved refunds are processed back to the original payment method within 5–7 business days of approval. The actual credit to your account/card/UPI depends on your bank or payment provider and can take a few additional days on their end, which is outside our control.

5. Contact

Questions about a specific payment can be sent to [email protected], or see our full Contact us page.